GCC Set Up for a Convenience Store’s
Custom POS Software Development
Not a case study!
But a story from India’s early IT hustle where small teams built big things, paving the path for India’s outsourcing journey!
Do you think...
GCC is just about a 100-people team working remotely under some distant manager?
Think again!
Ok, let us tell you about a 5-person team who formed a GCC (Global Capability Center) and built one of the UK’s best POS in 2004 (still in use) for Convenience Stores!
The Story... How it all began!
A visionary entrepreneur wanted to do something incredible in the retail space in UK – ok, the UK!
He thought he should start some convenience stores, employ people to operate them and boom – he would be able to run the best stores in “The UK”!
As if that was easy!
Well, he assembled both of the above and also got some machines to manage sales – but…
The POS software became a pain for him.
The reason that led to the need for GCC!
Because the existing software was a decade old – widely used but not customized to the needs of the time (let’s say 20 years ago, as we are in 2025 now).
He tried to talk to a lot of tech people (the ones who make software) to build custom software for these machines, but most were either too expensive or out of reach.
So, he made an obvious choice – keep using the one (the one he had and let the on-site team keep-up with what they had)!
Until one day, he met a Java developer from India, and they had a casual chit-chat…
Do you think they might have analyzed how forming a GCC would be relevant at that time? Do you think it’s still a great move?
Find out here – Are GCCs Still a Strategic Advantage?
Continue reading to learn what they discussed!
Formation of 5-member GCC team to build Custom POS Software
The Conversation:
“Can we build a custom software with the help of Indian developers?” Because let’s be honest, they charge less and are dedicated!
The developer was like, “Why not? Let’s take a risk – a calculated one!”
They thought it was possible but needed to set up a team (a remote team of 5) with an admin (of course!) and a small room (too small, actually).
After carefully selecting and forming a team of 5, they started working on the software (they had samples of some).
After one year of hard work, the team together built the software and sent it for testing!
And the team in UK – again, “the UK” – tested it, and boom (appropriately used), it worked!
It worked well, but for another year, they kept adding features while maintaining and testing it!
Well, let’s just say that after the final test, the results were astonishing!
The POS software worked so well that it is still in use – and you might even know its name if we just tell you the first letter of it!
